Shipping

We ship in Canada and USA, including to P.O.Box

 

 

SHIPPING RATES

The shipping rate do not include taxes.

FLAT RATE SHIPPING IN CANADA**​

Order of 75$ or more

Order less than 75$

 

Quebec et Ontario

Other provinces*

Free shipping

10 $

15 $

*Excludes the United states, the Yukon, the Northwest Territories and Nunavut, which are shipped at actual cost..
** Fixed rate shipping charges apply to individuals only, retailer orders are shipped at actual cost. 

 

Processing times

An order is processed as soon as we receive its payment. It is usually shipped on the next business day.

We may sometime ship the very same day when it is possible, for example when business volume is relatively lower than usual and if the order has been placed earlier in the morning.

Delivery times

We use Canada Post and its accelerated parcel service which comes with a tracking number. This allows to follow the path of a parcel and gives the expected day of delivery.

Transit times given by Canada Post range between 1 and 8 working days depending on the delivery address. It can goes up to 13 days for remote areas.

Following-up orders

Once a parcel is shipped, you will be notified and receive your tracking number for Canada Post and your official invoice will be enclosed within your parcel.

In the eventuality we have to communicate with you (e.g. to clarify a given address), it is advised to put our email addresse in your contact list or white list :

Availability of our soaps

Our Marseille soaps are manufactured by craftsmen who can not be compared to major industries of mass production. When a product is missing, it might be so for several weeks.

Unavailable soaps are tagged out of stock and it is not possible to add them into your cart. The expected availability date is indicated as soon as we know it.

How to pay for an order

It is possible to pay by credit card, check or money order.

Credit card

The shopping cart automatically redirect to Paypal’s platform where credit card informations can safely be used.

It is not necessary to have a Paypal account.
Cheque or money order

Print your receipt (confirmation of order) or your invoice and write your check to the order of Au savon de Marseille.

Send everything by mail to

Au savon de Marseille
1258 Principale E
Saint-Paul-d’Abbotsford QC J0E 1A0

Your order will be processed upon receipt of your check.

Safety of payments

This important part of our website is handled by professionals in that matter.

Your credit cart datas are encrypted before they are sent to Paypal and nobody can access them, not even us. All we see is the items you have ordered and your biling and/or shipping addresses.

Technically speaking, Paypal uses an encryption standard called SSL which is a technology used by every professional businesses who care about protecting their customers data’s. If you want to learn more, you may want to visit Paypal.